Fequently Asked Questions

FAQs | Glossary | General Information

Production Time

Standard lead time is 10-12 working days after proof approval. For quantities greater than those listed in catalog, or piece thickness greater than 20 mil call for details.

Rush Service

For orders requiring less than minimum lead time, call for schedule and quotes. Minimum rush charge is $50.

Payment Terms

We accept Visa, MasterCard, American Express or cash in advance. Net 30 terms are available upon request for orders over $500. Late charges are 1.5% per month.

Overruns & Underruns

Plus or minus 5%; any variance will require written authorization and may necessitate additional charges. For exact quantities, add 15% to invoice total.

Packaging

All products are bulk-packaged in quantities determined by MAI. Boxes will have one product description label and will weigh approximately 35-55 pounds each.

Cancellation Charges

There will be a minimum $50 charge for cancelled orders after any phase of job preparation; customer will be required to pay for all work and/or materials incured at time of cancellation.

Shipping:

All shipments are F.O.B. Durham, North Carolina.

Prepaid Shipments

Subject to 6% service/handling charges.

Split Shipments

On same date, to different addresses: $8.50 per address. On different date, to same address $8.50 per date, maximum 30 day span.

Returns

Factory must be notified prior to returning any merchandise; return authorization will not be given on any materials after 30 days from shipping.

Limited Liability

Factory’s maximum liability is limited to refund or replacement of product; under no circumstances shall liability include special or consequential damages beyond cost of product produced at Magnetic Attractions. Failure to file claim of faulty performance within 30 days of ship date will constitute a waiver of all such claims against factory.

Rights To Promotion

Magnetic Attractions reserves the right to use any items produced in displays, catalogs, flyers, advertisements and other promotional uses, unless indicated on purchase order or in writing.

Custom Sizes & Larger Volume Quotes

For any items not listed in our catalog, call a CSR for pricing. Quotes are usually returned within 12-24 hours of your request. It should be noted that some jobs may not lend themselves to production on the digital press, thus necessitating a different set of ordering guidelines. For example, any job that requires metallic inks cannot be produced on the digital press. Your Magnetic Attractions salesperson will advise you of these instances, and other available printing options as needed.

Proofs

Your first laser color proof is provided to you free of charge. This proof does not show exact color. If color is critical we recommend the purchase of a Digital-Offset Press Proof.; cost with no magnet is $100. Die lines are printed on the color proof or supplied on an overlay. If a production proof is waived, results must be accepted. Electronic proofs are for content only and cannot be used for color approval. Standard lead time for proofs are approximately 2 to 4 working days.

Repeat Orders

Due to technological advances repeat orders may not be exact.

Order Confirmation & Proof Approval

No verbal orders or proof approvals will be accepted without faxed or e-mailed verification.

Typesetting of Imprint Area

Up to 6 lines of type can be set at typesetter’s discretion at no charge.

Copy Changes

$30 per copy change, maximum of 2 copy changes per 1,000 pieces.